Bell Appliance Repair
Appliance repair service serving Maryland and DC.
Phone: (301) 273-7210 · Email: bellappliancerepair@gmail.com
Book service online: https://book.bellappliancerepairmd.com/book
SMS Program Disclosure & Consent
Bell Appliance Repair operates a transactional SMS program that sends appointment updates to customers who have explicitly opted in. Message types include: booking confirmation, day-before appointment reminder, technician-on-the-way notification, and service-completion follow-up. Message frequency: up to 4 messages per appointment. No marketing or promotional messages are sent. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
How Consent Is Collected
Consent to receive SMS is strictly opt-in and is not required to book service. Consent is collected via two documented methods:
- Web form (primary): On our public booking form at https://book.bellappliancerepairmd.com/book, customers see an unchecked-by-default SMS consent checkbox after entering their appointment details. The checkbox label reads verbatim:
“(Optional) I agree to receive SMS text messages from Bell Appliance Repair regarding my service appointment (booking confirmation, appointment reminders, and technician arrival notifications). Message frequency varies (up to 4 messages per appointment). Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to book — if you leave this unchecked we’ll contact you by phone or email instead.”
Booking succeeds whether the box is checked or not. When checked, the opt-in is recorded on the customer record with a timestamp and source=“public_booking_form”. - Verbal: Customers who prefer to book by phone can verbally consent to receive SMS updates. Staff repeats the same disclosure back to the customer and records the opt-in on the customer record with a timestamp and source=“verbal”.
Sample Messages
- “Bell Appliance Repair: Your appointment on Fri Aug 15 (9-11am) is confirmed. Reply STOP to opt out, HELP for help. Msg&data rates may apply.”
- “Reminder from Bell Appliance Repair: We’ll see you tomorrow (Fri Aug 15) between 9-11am. Reply STOP to opt out.”
- “Bell Appliance Repair: Your technician is on the way and will arrive within 30 minutes. Reply STOP to opt out.”
- “Bell Appliance Repair: Thanks for choosing us! If your appliance issue returns within 30 days, reply and we’ll come back at no charge. Reply STOP to opt out.”
Privacy Policy (SMS Section)
Phone numbers collected for SMS are used only to send the transactional messages listed above. Mobile phone numbers and consent information are never shared with third parties or affiliates for marketing purposes. Phone numbers may be shared with our SMS provider (Twilio) solely for the technical purpose of delivering messages. Customers may opt out at any time by replying STOP; opt-out is recorded on their customer profile with a timestamp. Full privacy policy: https://book.bellappliancerepairmd.com/privacy
Terms of Service (SMS Section)
SMS text messaging is strictly opt-in and is not required to book service or use this website. Message frequency: up to 4 SMS per appointment. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help or contact bellappliancerepair@gmail.com. Full terms: https://book.bellappliancerepairmd.com/terms
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